職務概要

勤務時間：8：45 ～ 17：45の間にて応相談
勤務日数：週２～５日 (土日祝日休み)

・コールセンター業務
・受電対応

主な業務内容

・電話対応（受電 80％ / 架電20％）
注文受付、製品に関する問い合わせ、各種問い合わせ
（イベント、プロモーション、ボーナス、返品依頼　など）、クレーム対応
・新規加入者からの受注（メール・FAX・電話）データ入力
・入力内容：お客様の個人情報（氏名、住所、注文内容等）、メール返信
・その他手紙作成、返品・書類発送などの事務作業、他部署からの依頼対応
・システム入力作業と電話応対の比率：システム入力作業30％、電話対応70％
　※但し、電話対応の際、必ず入力作業も発生します

必要なスキル

・ホスピタリティ精神のある方
・販売や営業など人と接する仕事をしたご経験または人と接することがお好きな方

あれば好ましいスキル

・英語力は問いませんが、外国人のお客様対応が発生する場合もありますので、
　英語力があれば役立ちます
・コールセンターのご経験がある方
・エッセンシャルオイルについての知識
※日本語＋英語orポルトガル語対応が可能であれば言語手当有

職務概要

勤務時間：9：00 ～ 19：00の間にてシフト8時間勤務
勤務日：　月～土曜日（うち週５日勤務)

・店舗運営に関わる業務全般
・接客業務

主な業務内容

■接客業務
　サービスカウンター、売り場にて顧客（会員、非会員）と対面で接客を行う。
　また、会員の新規登録、注文、製品説明を行う
　・発注、注文変更、その他事務手続き全般を対応
　・プロダクトセンターを訪れた顧客（会員、非会員）への出迎えと製品説明
　・会員からの問合せ・注文メール対応
　・会員に対してマーケティングサービスを行い、販売促進を実施

■製品デモンストレーション
　・プロダクトセンター体験ブースにおいて、来店者を対象とした
　　製品デモンストレーションを行う

■プロダクトセンターの運営業務において上位者の指示に基づき
　プロジェクトやチームの補佐、上位者への報告を行う
　・売り場のディスプレイ作成、季節毎のイベントサポート
　・備品発注サポート

■ミーティングルーム管理
　・ミーティングルーム予約システムの設定および顧客の予約管理、
　　 問い合わせメール対応
　・部屋の管理および利用者への貸出対応、稼働率集計・分析

■在庫管理
　・品出し、月末棚卸
　・在庫管理サポート

必要なスキル

・コミュニケーションスキル、ホスピタリティに長けていること
・来店顧客の満足度を高める接客を行うスキルを有している
・お客様のニーズを正確に把握する能力
・標準的なオフィスソフトを使用できること (Email、Word、Excel、PPTあると尚可)
・タイピングスキル
・正確に業務を遂行する能力
・職務内での柔軟性
・積極的な姿勢、親切さ
・協調性、責任感

あれば好ましいスキル

・接客の実務経験
・日常会話程度の英語スキル
※日本語＋英語対応が可能であれば言語手当有

職務概要

Support product sales and business strategies, propose, plan and create marketing tools and materials that meet the target customers, objectives and needs. Review the existing printing materials and consider the effective development of materials. Penetrate and expand the doTERRA brand image through planning and production of tools and materials that communicate the value of the doTERRA brand in an easy-to-understand manner.

主な業務内容

1.　Assist with product sales and business promotion by designing and creating marketing materials that are consistent with doTERRA brand concept, and that meet the purpose and needs of the target customers.
　・Plan, create, edit and print product catalogs and membership magazines (Living Magazine, Leadership Magazine, etc.) as well as content and materials that meet the market needs of the customers.
　・Develop and plan copywriting and sales promotion tools based on the brand concept of products, especially new products.
　・Plan other sales promotion tools (product literature, newsletters, presentations, localization of US materials, etc.)
　・Create a PR Release
2.　Set a production schedule for assigned tasks and create tools to fit the purpose by the deadline.
3.　Manage all the production process from developing and proposing plans for printed materials generated by sales promotion plans for other departments and the US headquarters and proofreading content (ensuring consistency with doTERRA concept, checking consistency of terminology, etc.) to printing.
　・Develop plans for production and reprinting of sales promotion tools (e.g., brochures) and various documents (e.g., sign-up kits) planned and managed by other departments.
　・Proofread and make printing plans for localized guides (sourcing tools, etc.) provided by the US headquarters.
4.　Proofread, rewrite, and write documents for newsletters, SNS content, product materials, presentations, and business tools to ensure consistency of terminology and correct and appropriate Japanese language expression.
5.　Provide opportunities for feedback from related teams, departments, and customers on the sales promotion tools produced, to gather feedback on usability, areas for improvement, and customer requests, and use them as materials for consideration when creating the next materials.

In the spirit of upholding Company Values, all employees are expected to continue being curious and collaborative inside and outside of their day-to-day job responsibilities. By request of your manager, you may be asked to help with various tasks, projects, and initiatives that help the overall culture and growth of the company.

必要なスキル

・Bachelor’s Degree is preferred
・Must have sufficient skills and experience in editorial production (including print) and writing for advertising or commercial publications to embody design and appropriate expression
・Understand the Pharmaceuticals and Medical Devices Act, Act against Unjustifiable Premiums and Misleading　Representations, Act on Specified Commercial Transactions, and other relevant laws and regulations related to marketing and appropriately use them in work.
・Have the excellent Japanese language skills and expertise to correctly understand and correctly communicate the doTERRA brand and use it in work.
・Have a good understanding and knowledge of business and membership activities, product information (essential oils, cosmetics, and supplements), etc.
・Able to manage oneself, being aware of deadlines and arrangements based on production policies, and willing to make appropriate internal adjustments with other departments and handle paperwork related to the production assigned.
・Always be cost-conscious and able to negotiate quoted amounts, etc. according to budget.
・Have an ability to consider, care for, and cooperate with other departments and teams during the production process.
・Have an ability to manage production schedules and costs properly.
・Have a willingness to improve knowledge, collect useful information, and use it in the production of sales promotion tools.
・Communicate appropriately and smoothly to promote interdepartmental collaboration
・High level of interest and sense in Japanese expressions, high English (Reading/Writing: able to read and correctly understand the content, especially the original text)
・Working level or above in Microsoft Office software (Outlook/Word/Excel/PowerPoint), basic knowledge of Adobe software
・Have an excellent ability to manage multi-task
・Must have the ability to work as part of a team, as well as to work independently
・Creative and visual mindset and Self-motivated

職務概要

We are looking for candidates with expertise in both information technology and business administration for the role of IT Business Analyst. IT business analysts are responsible for application localization, enhancing the quality of IT products and services, analyzing data to support business decisions, and finding technological solutions to business needs.
In this role, the selected candidate will provid technical and human support for existing enterprise applications; DataTrax(core system), EC site, mobile applications, CMS, etc.

主な業務内容

• Conducting application localization for customers in Japan.
• Liaising between IT and business.
• Acting as an information source and communicator between global IT and business.
• Understanding strategic business needs and growth plans
• Enhancing the quality of IT products and services.
• Analyzing the design of technical systems and business models.
• Analyzing business needs.
• Finding technological solutions to business requirements.
• Producing reports on application support, development, and implementation.
• Prioritizing issues and requests.
• Running tests and analyzing data.
• Analyzing data to support business decisions.
• Assessing problems.
• Identifying and assessing technological solutions.
• Troubleshooting and solving existing problems.
• Working with cross-functional teams.
• Escalate issues/requests to global IT.
• Tracking all issues and requests by using the ticketing system.
• Maintaining records and writing reports.
• In the spirit of upholding Company Values, all employees are expected to continue being curious and collaborative inside and outside of their day-to-day job responsibilities. By request of your manager, you may be asked to help with various tasks, projects, and initiatives that help the overall culture and growth of the company.
• We value continuous learning and development and are committed to creating a workplace mentorship culture. As a mentor, you will provide guidance, feedback, and support to your mentees, helping them to develop their skills and achieve their goals. As a mentee, you will actively seek feedback and work together with your mentor to implement positive changes to enhance your value in the business and achieve your personal development goals.

必要なスキル

• 6+ years in a technology-driven role.
• 3+ years in a business relationship or business process management
• 2+ years in application support
• Excellent problem-solving skills.
• Analytical mindset.
• Exceptional interpersonal skills.
• Excellent written and verbal communication skills.
• Attention to detail.
• Ability to learn and understand IT management applications
• Ability to diagnose and solve application issues
• Bilingual (Japanese: Business level, English: Business level)
• As an employee at doTERRA Japan, it is required for you to be familiar and competent with using the Microsoft Office Suite. This includes but not limited to Outlook, Word, Excel, and PowerPoint.

職務概要

Event Coordinator is responsible for enhancing the organization’s image, increasing business and customer loyalty, improving the brand experience, and educating doTERRA culture through hosting the domestic events as well as supporting HQ sponsored events.

主な業務内容

1.　Supports the Senior Manager of Events, Event senior coordinator, and fulfill the following duties.
2.　Planning and organizing domestic and international events
　・Gather information on Global Convention, Presidential Diamond Trip, etc. as overseas events hosted by US Headquarters for Japanese customers to attend.
　・Plan and organize events held in Japan, such as Japan convention, business training, incentive trips and other events.
　・Plann and prepare the event-related gifts and promotional materials.
　・Manage event-related materials and equipment.

3.　Communications
　・For events hosted by the US headquarters, keep abreast of event information through email and online meetings with the appropriate department at headquarters and communicate as necessary to implement the event.
　・Coordinate planning with event vendors, travel agencies, etc. Request reservations and quotes for venues where the event will be held and coordinate with the internal accounting department for pre- and post-event reimbursements.
　・Liaise with relevant departments in the Japan office when planning and organizing events.
　・Ensure that event information is promoted adequately through the official website, various social media, emails, etc., so that more customers and business members can attend the event be fully satisfied.
　・Respond to inquiries from customers and business leaders planning to attend the event.
　・Work with the marketing team to produce print and video content related to the event and provide it to customers.

4.　Analyze and Improve
　・Survey event attendees and conduct an aggregate of customer satisfaction. Provide results to Sales Project Manager and Sales Support team.
　・Provide feedback opportunities to teams and departments involved in event operations and conduct listening sessions to identify areas for improvement and customer requests.
　・Based on the above analysis and feedback, analyze and organize information on areas for improvement and make improvements for the next event to increase participant satisfaction.

5.　In the spirit of upholding Company Values, all employees are expected to continue being curious and collaborative inside and outside of their day-to-day job responsibilities. By request of your manager, you may be asked to help with various tasks, projects, and initiatives that help the overall culture and growth of the company.

6.　We value continuous learning and development and are committed to creating a workplace mentorship culture. As a mentor, you will provide guidance, feedback, and support to your mentees, helping them to develop their skills and achieve their goals. As a mentee, you will actively seek feedback and work together with your mentor to implement positive changes to enhance your value in the business and achieve your personal development goals.

必要なスキル

• Bachelor’s degree or equivalent required
• English skills at the Business level required
• Experience with working as an event-related job at an international company is preferred
• Excellent interpersonal skills
• Excellent proactive skills
• High physical endurance required
• Excellent attention to detail with the ability to multi-task
• As an employee at doTERRA Japan, it is required for you to be familiar and competent with using the Microsoft Office Suite. This includes but not limited to Outlook, Word, Excel, and PowerPoint.
• Require working from the office but expect occasionally traveling up to 10% of the time, including internationally.
• Must hold a valid passport for travel internationally.
• Must hold a valid driver’s license

職務概要

A leader of our in-house production team, the Videographer is responsible for creating engaging and innovative video and digital media content and delivering to dōTERRA Japan’s marketing content strategy. Filming and editing short and long form productions, interviews and projects

主な業務内容

Responsibilities for this position include but are not limited to:
• Responsible for developing creative concept of video productions in line with the brief, sourcing references, and creating and designing the storyboard under fast turnaround timelines to establish the best creative approach – within budget and timeline constraints.
• Operate various production cameras, lighting, sound recorders, both in our in-house studio and on location.
• Confident in conducting interviews on set with subjects from the field, developing narratives, researching subjects, undertaking pre-production conversations with the subject to devise relevant interview questions prior to shoot.
• Respectfully direct talent on set, and when there is in-house crew to support, ensuring all team are aligned on the creative brief and required content is being captured
• Create ideas and concepts that are sensitive to logistics and budget parameters for day to day projects – while also able to ‘think big’ and outside the box for bigger budget productions.
• Video editing (including editing interviews) in Adobe Premiere Pro to create a variety of stylized videos for internet, social media platforms and doTERRA channels.
• Expected to shoot as a one-man-band shooter/editor, including directing talent and interviews, setting up and operating lighting and camera equipment, solo, when required.
• Responsible for making creative and technical suggestions regarding lighting, shot selection, camera operation and postproduction.
• Regular reporting to manager to ensure videos are delivered on time, on brief, and to the highest creative output.
• Creating, curating and editing graphics and animation and associated assets in programs in the Adobe Creative Suite, including but not limited to Adobe After Effects.
• Responsible for being at the forefront of online video trends, technologies and techniques; sourcing and presenting new content, ideas or technical gear
• Enthusiastically work alongside the doTERRA Japan team, reflecting and respecting the agile business model; embracing the different roles required of your skillset as they vary depending on the jobs at hand. In the spirit of upholding Company Values, all employees are expected to continue being curious and collaborative inside and outside of their day-to-day job responsibilities. By request of your manager, you may be asked to help with various tasks, projects, and initiatives that help the overall culture and growth of the company.
• We value continuous learning and development and are committed to creating a workplace mentorship culture. As a mentor, you will provide guidance, feedback, and support to your mentees, helping them to develop their skills and achieve their goals. As a mentee, you will actively seek feedback and work together with your mentor to implement positive changes to enhance your value in the business and achieve your personal development goals.

必要なスキル

• Bachelor’s degree is preferred
• Proficient in Adobe Creative Suite
• Have strong video production and motion graphics skills with experience in creating captivating content for promotions, events, social media and other digital platforms
• Able to use drone (holding drone flying license) and travel when necessary
• Business level English skills and fluent business communication skill is required.
• Skilled in adding subtitle
• As an employee at doTERRA Japan, it is required for you to be familiar and competent with using the Microsoft Office Suite. This includes but is not limited to Outlook, Word, Excel, and PowerPoint.
• This position requires occasional travel approximately 50% of the time.