職務概要

勤務時間：8：45 ～ 17：45の間にて応相談
勤務日数：週２～５日 (土日祝日休み)

・コールセンター業務
・受電対応

主な業務内容

・電話対応（受電 80％ / 架電20％）
注文受付、製品に関する問い合わせ、各種問い合わせ
（イベント、プロモーション、ボーナス、返品依頼　など）、クレーム対応
・新規加入者からの受注（メール・FAX・電話）データ入力
・入力内容：お客様の個人情報（氏名、住所、注文内容等）、メール返信
・その他手紙作成、返品・書類発送などの事務作業、他部署からの依頼対応
・システム入力作業と電話応対の比率：システム入力作業30％、電話対応70％
　※但し、電話対応の際、必ず入力作業も発生します

必要なスキル

・ホスピタリティ精神のある方
・販売や営業など人と接する仕事をしたご経験または人と接することがお好きな方

あれば好ましいスキル

・英語力は問いませんが、外国人のお客様対応が発生する場合もありますので、
　英語力があれば役立ちます
・コールセンターのご経験がある方
・エッセンシャルオイルについての知識
※日本語＋英語orポルトガル語対応が可能であれば言語手当有

職務概要

The Director, Marketing will leverage expertise to support and expand
marketing campaigns and content across multi-channels to deepen engagement,
meet financial goals, generate new enrollments, and maximize the doTERRA brand.

主な業務内容

Responsibilities for this position include but are not limited to:
• Jointly responsible with the Sales, and Product directors for Key indicators
such as sales, new enrollment, and first-time enroller.
• Develop Japan marketing strategy and demonstrate leadership to achieve
the company goals, including Sales and Enrollment, and market penetration rate.
• Develop and grow market specific digital and social media content
that effectively connects with members and support marketing objectives.
And improve the strategy to support WA’s activities.
• Create and implement a marketing strategy that speaks to the dōTERRA difference.
• Develops budgets and annual plans for Marketing in coordination with other
departments. And manages the budget.
• Responsible for and owning all branding, including website and printed material,
in line with corporate guidelines.
• Coordinate and negotiate with third party vendors collaborating in marketing,
and sponsorship targets for PR projects, event vendors, and other related parties.
Contracts are to be reviewed annually and renegotiated for better rates.
• Analyze the number of new enrollments, the status of program goal achievement,
and the results of surveys, etc., and identify areas for improvement and issues based
on data trends.
• In the spirit of upholding our doTERRA Values, all employees are expected to
continue being curious and collaborative inside and outside of their day to day job
responsibilities. By request of your manager, you may be asked to help with various
tasks, projects, and initiatives that help the overall culture and growth of the
company.
• We value continuous learning and development and are committed to creating a
workplace mentorship culture. As a mentor, you will provide guidance, feedback, and
support to your mentees, helping them to develop their skills and achieve their goals.
As a mentee, you will actively seek feedback and work together with your mentor to
implement positive changes to enhance your value in the business and achieve your
personal development goals.

必要なスキル

Job Qualifications:
• Bachelor’s degrees in business, marketing, communications,
or a related field is required.
• Experience in marketing and leading a marketing team.
• Experience with digital marketing forms such as social media marketing
and content marketing.
• Proven marketing campaign experience.
• Hands-on with attention to detail and effective time management skills.
• Proven ability to manage budgets.
• Professional and proactive work ethic.
• Excellent interpersonal, written, and oral communication skills in both
Japanese and English
• Provide appropriate leadership to promote interdepartmental collaboration.
• Understand the doTERRA brand concept and thoroughly understand the business,
membership activities in general, and product information.
• As an employee at doTERRA Japan, it is required for you to be familiar and
competent with using the Microsoft Office Suite. This includes but not limited to
Outlook, Word, Excel, and PowerPoint.
• This position requires occasional travel approximately 10% of the time.